RESEARCH IDENTIFIED CRITICAL ISSUES

The qualitative research identified critical, previously unknown technical issues with product hardware, prompting a re-design of hardware QA practices.​

MASSIVE TECHNICAL SUCCESS RATE IMPROVEMENT

At the beginning of my involvement, the success rate of users understanding the system was %10, As of writing, it is over %80,  a major improvement.​

PRIORITIZATION OF EXPERIENCE QUALITY

Evidence generated by the iterative design and testing was critical in building executive support for prioritizing experience quality.